We try to achieve the highest quality of tailoring and details on all our dresses. We further work vigilantly with our delivery service providers to ensure that you receive your orders in time and in actual condition. However, in case you have any problem with your order, please follow our policy below:

Refunds are not possible but your product is eligible for an exchange in the following circumstances:

1. Complain is made within 24 hours of receiving the order
2. Different product is delivered to you.
3. The product you purchase is delivered with any defect.
4. The product is not of the right size (in which case it is eligible for a size exchange only, in the same piece).

If your complain fulfills the above criteria for an exchange, please email us on naarjpakistan@gmail.com sharing the following details:
Delivery address
Specify the reason for the exchange request, sharing images in case of a defective or incorrect piece.

Our team will assist you as actively. Also, make sure the product you return is unused and the original tags are in place.